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Shipping & Returns Shipping & Returns
We offer UPS ground and express shipping. Rates are based on the weight and size of the item or items and your location. UPS shipping charges are calculated in real time with UPS web site.

All items are shipped with mandatory insurance included in the shipping price. All UPS shipments are insured for damage and missing packages by UPS. is not responsible for any physical damage to products by shipping company. Most orders are processed within 24 hours of receipt of payment on a business day.

All Shipping charges are calculated during the first step of checkout before your transaction is processed. This will allow you to view the different shipping options and costs to your location before completing your transaction. For special shipping request, you can ask us when we contact you about your order.

Please note that some services are not available for Alaska, and Hawaii.

Please note that we do not process orders during weekend or major holidays. Please plan your order accordingly.

UPS does not deliver on weekend or major holidays. UPS charges additional fee if you want a Saturday delivery and this option is only available for Next Day Air. UPS shipping rates may differ for Alaska, Hawaii. Please refer to UPS website for rates of your regions.

We do our best to provide you with accurate shipping times for our products, All delivery times listed are approximate. If you have any problems or think shipping charges are incorrect please contact us at

Regular UPS delivery hours are Monday-Friday, 7-5. We do not guarantee the arrival date of the packages. If you have a tracking or delivery confirmation number, you can track your package.

* Package Tracking: Click here or
* Phone: 1-800-742-5877

Order Cancellation Policy

You can cancel your order only if it is not pulled (processed). If the order has been pulled, you cannot cancel your order simply because you don not have sufficient fund in your credit card. Doing so will result in your account being inactivated. Please understand that pulling items and restocking them back is a significant operation cost for us.

Return Policy

We accept returns within 21 days from invoice date, it is subject to a 20% restocking fee. We will not accept returns after 30 days. Return of special order items will be charged up to 40% restock fee. We will not accept returns of clearance items. All returns must be in original condition. A copy of the original invoice must be accompanied with your return. Shipping charges are not refundable for all returns.

Warranty Information

Products are sold with their respective manufacturer warranty. Warranty periods and services vary by manufacturer and product. Not all products are covered by a manufacturers warranty. Statement of "Rated Average Life Hours" does not designate warranty. All products are warranted for 90 days from the date of purchase regardless of manufacturer warranty. After 60 days, the customer will be charged the freight for replacement.

Shipping Location

Blaine, WA 98230, USA close to the border
We ship to Canada. Shipping Location: Richmond, BC

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Reviews more
12 Volt 150 ft 1/2" LED Rope light Blue
I have received everything. Thanks for all of your help. Nic ..
5 of 5 Stars!
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